Home Software development How Digital Transformation Travels Beyond Process Automation

How Digital Transformation Travels Beyond Process Automation


A digital-first business strategy can help your business design more effective business processes as well as significantly improve customer experiences. Business process automation can also help improve stakeholder communication, increase employee productivity, reduce the potential risk of error and much more. While the technologies described here are all powerful, you must unify them to ensure that you are taking a strategic approach and automating entire processes, not just tasks, enterprise-wide.

digital transformation and process automation

There is a widening gap in the logistics industry — between organizations that have undergone a digital transformation and those that have not. Participants will spend the first half of the course understanding the different types of digital automation and the impact to business. The course will also cover a number of use cases and how Process Automation has changed the business landscape. We will cover what to look for when considering various forms of digital automation like Robotic Process Automation, Intelligent Process Automation and Business Process Automation. Being forced to lay off employees means that a company will ultimately need to find new ways of doing business with less, requiring greater attention to efficiency in order to stay afloat.

As the Head of Telstra Purple in EMEA, Rob Robinson is responsible for driving growth across the region, and ensuring that the business continues to enable long-lasting change for any organization. For over six years, Rob was part of the Company85 team, which evolved into Telstra’s consulting business in 2019. He was previously the Head of the Security Domain at Telstra Purple, where he led a team to deliver innovative market-leading security solutions to protect organizations and improve business outcomes. With decades of experience holding leadership positions in sales, service management and consulting, Rob is a passionate security and network professional helping to bridge the gap between business requirements and technology deployments.

Implementing RPA effortlessly

Process automation can have numerous benefits for modern businesses such as reduced costs, increased efficiency and productivity, better utilization of organizational resources and streamlined organizational workflows. Now, more than ever, organizations are being forced towards automation tools in order to fill in the gaps that are inevitably left with rapid digital transformation. As a result, the use of robotic process digital transformation and process automation automation is expanding rapidly as organizations look for ways to speed processes that will enable workers to become more productive. It is also clear that the better these processes, the better the experience will be for companies, or individuals, doing business with your organization. One of the main obstacles to achieving digital transformation is the fear and pain of having to replace legacy technologies.

digital transformation and process automation

Where silos cause gaps in visibility, a common platform grants a common view, so all departments can see real-time progress and context at a glance. However, employers also know they cannot push too hard without potentially alienating those that remain or losing additional staff. Instead, businesses must focus on what they can do to improve employee efficiency. To help their employees be most productive, employers need to empower them with modern digital tools and the training required to maximize their results. In turn, this will provide improved outcomes for the organization, and further advance employee skill sets. Digital technologies had to evolve to get from where they were to where they are now.


In an enterprise company, you’re always driving for strategic improvements across the board where you’re facilitating better underwriting, customer service. With a digital workforce, you’re getting a better expense reduction, but you aren’t absolutely driving new strategic value across the enterprise. By definition it replicates the processes that human employees and contractors are already doing within a digital environment. It logs into the same accounts, copies and pastes the same text, and organizes the same documents in the same way an employee would every time, and it doesn’t get any better at it over time.

An effective system to automate your business processes can increase efficiency and improve communication across your organization. This would result in great customer service and give you a competitive edge, thus, moving forward to your company’s digital transformation. As RPA interest within the enterprise grows, IT leaders must plan for scaling these automation initiatives in the context of the digital transformation journey. They tend to achieve early limited success with a few dozen bots, but struggle to get to the larger more impactful scale,” Wagner says. RPA and intelligent automation has been hyped as easy to scale, but it actually requires proper governance and a strategy for supporting large software bot fleets, according to Wagner. Many modern businesses have now begun to prioritize digital transformation to achieve short-term and long-term organizational goals and objectives more efficiently and effectively.

  • In addition, we improve performance by transforming business models – leveraging technology and data as core to their competitive advantage.
  • To have resilient growth, thrive, and adapt to the changing market requirements, each company thinks about digital process automation and transformation.
  • Instead of rushing in to emulate a competitor’s initiative or use AI for the sake of AI , companies should reevaluate how they think about AI altogether.
  • In addition, we are always willing to comply with the study, which triangulated with your own data to make the market research more comprehensive in your perspective.
  • Therefore, Chapter 5 provides subdivision data of different application fields and market forecasts.
  • Process automation drives higher efficiencies while data facilitates superior decision-making.

BPM tools, the next step for organizations is to enhance customer experience–which is where digital process automation comes into play. In my experience, there’s sometimes a misunderstanding about the application of process automation – that it cures all ills. So, we have to be able to control and communicate the organizational needs , exposing the risks of automating poorly-defined processes. And in my opinion, the analysis and requirements phases of any automation initiative are the most important, and therefore the key, factors for automation success. The GlobalCloudTeam will define a digital transformation path for your company. A list of processes and operations for automation will be discussed and determined individually.


If a manufacturer wants to achieve digital transformation, then it must have operational technology systems such as a DCS, programmable logic controllers, and/or a manufacturing execution system already in place. “Digitized data and digitally managed processes are prerequisites to move forward with any digital transformation program,” he said. Digital transformation means different things to different people and different companies. One company may be just starting its journey, while another is reaping major benefits because it is farther along the digital transformation path. Those who are successful approach it as a process of continuous improvement and refinement. “Continuous improvement,” by the way, is more than just a buzzword borrowed from Lean manufacturing concepts.

Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. If the agent doesn’t act accordingly on their end, then the process is likely stuck in a loop. You also have to adjust for issues that may pop up, such as if the insurance claim needs to be sent back to the customer for further information, this type of contingency needs to be accounted for. To that end, you should be constantly implementing new bot programs and new guidelines to go along with them to take as much of the monotony and unproductive action out of the handles of actual employees and place it in the hands of a bot. Kevin Casey writes about technology and business for a variety of publications. He won an Azbee Award, given by the American Society of Business Publication Editors, for his InformationWeek.com story, “Are You Too Old For IT?” He’s a former community choice honoree in the Small Business Influencer Awards.

digital transformation and process automation

Automation efforts will struggle, and will perhaps not be worth anything, if an organization does not have well-structured processes to begin with. Automation makes it easier to identify vulnerabilities and roll out fixes, empowering businesses to be proactive and address vulnerabilities before breaches occur. Intelligent software can also learn what constitutes normal usage and automatically detect risks such as security policy violations. Analyzing all this data also allows for better strategic positioning and risk assessment, allowing you to get ahead of the curve and develop value propositions that live up to the promise of digital transformation. Instead, it’s the combination of numerous projects that transform every aspect of your organization to be digital-first.

Digital transformation – Why has it become crucial?

We’ve seen that digital transformation efforts need to respond to their macro-environment, to the business landscape, as well as the social, political, and economic backdrop. With this in mind, businesses need to reflect on how they can ensure that their approach constantly evolves in response to business needs and objectives. For UPG Enterprises, having visibility tools at their fingertips makes them https://globalcloudteam.com/ a better company. Although educating employees can be a slow process, enabling them to understand the value of digital transformation is worthwhile and ensures stronger workplace cohesion. RPA can also be used to improve customer experience by reducing the time it takes to complete routine tasks, allowing workers to spend more time on value-added activities like customer care or sales support.

RPA robots utilize the user interface to capture data and manipulate applications just like humans do. They interpret, trigger responses and communicate with other systems in order to perform on a vast variety of repetitive tasks. While no company relishes the need to downsize, workflow automation software can help soften the blow by allowing operations to continue with reduced staffing needs. Equipped with tools to better collaborate, stay compliant, and save money, companies accelerating a digital transformation will ultimately be left in a stronger long-term position to handle tomorrow’s business needs. In highly-regulated industries like construction or pharmaceuticals, following the letter of the law is often a strict government requirement. Following the right OSHA or HIPAA regulation to safely operate machinery, safeguard customer data, or properly store financial information also ensures that businesses are doing right by their customers.

You’ll find that you’ll have more success if you focus on one key area at a time. Rapid digital transformation can be more jarring for your business than effective at improving your business’s performance. Robotic Process Automation allows businesses to take tasks such as manipulation of a program or application and allow it to be done automatically. RPA seeks to mimic what a human user would do and repeatedly perform that task. Whereas AI has to be fed input and then learns what it is supposed to do through that learning process, RPA focuses on a singular task that it is programmed to do, not through fed input.

Reworked, produced by Simpler Media Group, is the world’s leading community of employee experience and digital workplace professionals. Our mission is to advance the careers of our members via high impact knowledge, networking and recognition . RPA is a key part of digital transformation and digital transformation strategies as it offers five different advantages that organizations are looking to exploit as they build strategies to manage the sudden move to remote workplaces.

A digital transformation approach that prioritises platforms over solutions is in a far better position to succeed. It dodges silo-spread and delivers a unified employee experience that everyone can get behind. Standardisation empowers each individual to be a part of the process that enables the organisation as a whole to deliver a superlative experience to customers. Workflow automation and its democratisation is a big win, a quick win, and a win-win – all in one. If they enquire after a request and talk to someone who has a distorted view of their needs or of the progress of the request, the customer will become confused and frustrated and start to form an unfavourable view of the brand.

Process automation — drive successful digital transformation

Therefore, Chapter 5 provides subdivision data of different application fields and market forecasts. As we now find ourselves in very different circumstances in comparison to the fully-remote working model from 2020 and much of 2021, we have gained the distance needed to see from a different perspective. Early digital transformation attempts were undertaken with frantic urgency during the pandemic, as IT departments were faced with the manifold challenges of moving an entire workforce online essentially overnight. Organizations had to grapple with complex transitions from on-prem to cloud workloads and the rise of a wide range of new cyber threat vectors.

Data-driven businesses must understand the relationship between process automation and digital transformation. Leveraging the power of process automation can play a key role in helping to increase efficiency, improve customer experiences, reduce operational costs and much more. Khadim Batti is the CEO and Co-founder of the leading Digital Adoption Platform, Whatfix. Khadim began his start-up career in 2010 and co-founded Whatfix in 2013 with the mission of eliminating technology complexities for the end-user, thereby empowering companies to maximize business outcomes. An entrepreneur at heart, with an engineer’s mind, Khadim is a global executive with 20 years of industry experience driving business growth through product development and cutting-edge innovations. Under his leadership, Whatfix has achieved its seventh year of exponential growth with 500+ customers, including more than 100 Fortune 1000 customers and a 67% revenue growth.

Digital Transformation & Process Automation’s technologies:

Digital process automation is often referred to as the next generation or evolution of business process management . Like BPM, digital process automation focuses on improving and digitizing the processes in an organization. However, digital process automation extends a bit further, to enable your entire organization to build smart apps and digitize all your processes—creating an engaging digital experience for customers.

San Francisco-based Tonkean is a human-centric robotics process automation platform. Its co-founder Sagi Eliyahu told us that he has spent a lot of time trying to figure out how to make automation work holistically and as part of an enterprise-wide infrastructure. Automation offers the potential to entirely transform an organization, boosting its efficiency, enhancing its employee experience and improving the service it offers to customers. The current market conditions provide mid-tier organizations a “once-in-a-lifetime” opportunity to take strategic risks, grow revenues and gain market share.

Manufacturing Intelligence

Cherry Bekaert LLP and Cherry Bekaert Advisory LLC practice in an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations and professional standards. Cherry Bekaert LLP is a licensed independent CPA firm that provides attest services to its clients, and Cherry Bekaert Advisory LLC and its subsidiary entities provide tax and business advisory services to their clients. Cherry Bekaert Advisory LLC and its subsidiary entities are not licensed CPA firms. Data dominance, and, as a result, they’re unlikely to make it out of the pilot phase. For more on leveraging AI for process automation, download Vidado’s white paper on the subject.

Another benefit of this type of RPA is that you can store this data and send the reports to your IT and administrative departments to improve site performance, address user issues that persist, or makegeneral improvements to the UI or UX. The first thing to understand is that RPA is not the same as an AI program such as a bidding program used in advertising. While some process automation does use machine learning, such as natural language processing to function, RPA is the equivalent of programmed repetition of a particular task. This claim may involve some slight exaggeration, and reasonable people can disagree. But digital transformation of the ambitious sort that most Fortune 500 boardrooms are now deeply invested in requires a massive technology lever to accomplish, and that lever is automation.

RPA automation can help your businesses save money by automating low-value, repetitive processes, allowing staff to focus more on productive duties. Without having visibility across all functions of a business, it is impossible to know what is working and what needs to be improved. Data analytics, paired with RPA and IA, create crucial visibility into a company’s supply chains throughout the entire freight lifecycle.

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